The era of value-based care and reimbursements based on HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient satisfaction scores carries the promise of big rewards and the risk of significant penalties. Press Ganey reports that a hospital with $120 million annual revenues can improve patient satisfaction and realize an estimated $2.2 million to $5.4 million in additional revenue annually. RightPatient brings an out-of-the-box approach to improve care and service quality by providing a VIP experience to patients—something that is otherwise only available in the high-end hospitality industry.
Having been in the healthcare industry for about five years now, RightPatient is regularly observing the impact of its solution within the healthcare ecosystem. For example, Novant Health, a RightPatient customer with the solution fully integrated into their Epic EMR system, had a disoriented patient with no ID show up at one of their medical centers. “The hospital had no way to determine who the patient was and therefore no way to access her health conditions and medical history,” states Rahman. However, using RightPatient, Novant was able to quickly and accurately retrieve the patient’s details across health information exchanges and integrated delivery networks just by taking her picture.
Beyond a buzzword, a simpler approach and easily adaptable AI solution can save thousands of lives while providing greater operational efficiency and a significantly improved patient experience
Talking about the company’s roadmap, Rahman believes that the healthcare industry is going through a significant transformation. Struggling with profitability and the fear of being disrupted entirely, healthcare organizations can no longer afford to define the transformation as switching between different vendors that offer similar solutions. The innovative organizations will need to tap into a new way to improve their bottom line, increase operational efficiency, and make their customers happy. RightPatient is focused on providing such a platform for the hospitals that aspire to evolve as highly innovative organizations.